ALCATEL-LUCENT Voice Products
Alcatel-Lucent OmniPCX Enterprise Communication Server
The
Alcatel-Lucent OmniPCX Enterprise Communication Server (CS) is a highly
scalable solution based on a pure software communications server
platform that provides multimedia call processing for both
Alcatel-Lucent and third-party clients/phones including TDM, IP and SIP.
This rich call-handling application delivers world-class business
telephony features for medium, large, and very large sized companies and
offers a choice of either centralized or decentralized IP telephony
solutions.
The Alcatel-Lucent OmniPCX Enterprise CS provides the building blocks
for any IP and/or legacy communications solution, incorporating the
latest Linux, XML, SIP, VXML technologies, and open standard practices
such as QSIG, H.323, CSTA, and SIP.
It offers broad scalability
ranging from 10 to 100,000 users who can be spread across multiple
geographical sites. Plus, it offers highly reliable, real-time,
carrier-grade performance solutions with an unmatched 99.999% uptime.
Applications
The Alcatel-Lucent OmniPCX Enterprise platform offers a broad range of applications that include:
- Voice/Fax Messaging, including Alcatel-Lucent 4645 (Voice Mail) and Alcatel-Lucent 4635 (Voice & Fax Messaging)
- Alcatel-Lucent OmniTouch Contact Center Standard Edition and Alcatel-Lucent Genesys Compact Edition
- Alcatel-Lucent Instant Communications Suite
- Open interfaces: Alcatel-Lucent XML Web Services and Alcatel-Lucent APIs
Phones
8 Series IP Touch Phones
The Alcatel-Lucent 8 Series IP Touch phones are full-featured desk phones that offer integrated IP connectivity and telephony.
In addition to the converged power of data and voice over IP, these
terminals support an unsurpassed range of features and functions,
including web-based XML business applications. They offer
superior-quality audio and an optimized design with a large,
high-resolution screen. The 4068 IP Touch incorporates a color display
and the freedom of Bluetooth® wireless technology.
9 Series Digital Phones
Alcatel-Lucent 9 Series Digital phones take you to a new dimension in
audio experience, esthetics, communications productivity and customer
care. This advanced range brings the award-winning power of the
Alcatel-Lucent OmniPCX communication servers - with their spectrum of
advanced features - within even easier reach.
Alcatel-Lucent 9 SERIES offers the best sound quality around. Its
terminals have a hands-free speakerphone, including acoustic echo
cancellation, and take listening comfort to new levels. Available in ice
blue or urban gray,these phones don’t just look the part - they are
also conceived to ensure the simplest, most intuitive, access to a
wealth of features.
OmniTouch Unified Communications
The new Alcatel-Lucent OmniTouch™ 8400 Instant Communications Suite
(ICS) supports a Dynamic Enterprise through the proven and unique
experience of OmniTouch 8600 My Instant Communicator (MIC) solutions.
The OmniTouch 8400 ICS supports smartphones, wireless network
technologies such as Wi-Fi and 3G, and is able to support mobile unified
communications in an always-connected world.
The OmniTouch 8400 Instant Communications Suite includes the following products:
- OmniTouch 8410 Instant Communications Web Services
- OmniTouch 8440 Messaging Software
- OmniTouch 8450 Fax Software
- OmniTouch 8460 Advanced Communications Server
- OmniTouch 8464 Meet-Me Audio Conference Bridge
- OmniTouch 8600 My Instant Communicator
- OmniTouch 8622 My Cellular Extension
- OmniTouch 8660 My Teamwork Conferencing and Collaboration
- OmniTouch 8670 Automated Message Delivery System
Contact Center
Alcatel-Lucent OmniTouch Contact Center Standard Edition
Alcatel-Lucent OmniTouch Contact Center Standard Edition is the ideal solution for customer with small to medium capacity contact. It offers an embedded solution to Alcatel-Lucent OmniPCX Enterprise, where the Contact Center capabilities, such as Supervision and Distribution, are managed within the call server. The OmnTouch CC Standard Edition is deployed and used by more than 700 000 agents worldwide. It is based on the unique “matrix” call routing model. What you see is exactly what you get, making Contact Center management easy and able to be understood by anyone in the organization.
Network Management Systems
OmniVista
OmniVista Network Management System is an innovative, modular platform
that provides a suite of network management applications. This powerful
Java-based tool, accessed through a Web browser, provides centralized
management for the Alcatel-Lucent OmniPCX Enterprise.
The platform's open architecture enables today's IT managers and
administrators to effectively monitor and maintain the network, while
lowering the company's total cost of ownership. This suite of network
management applications includes:
- LDAP Directory
- Animated Topology
- High Quality alarms notification
- OmniPCX Configuration
- Multi-currencies, multi-carriers Accounting
- Performance analysis
- Voice over IP monitoring
- Reporter tool
Vital Suite
The Alcatel-Lucent VitalSuite® performance management system provides network administrators with end-to-end, web-based visibility into geographically dispersed, multi-vendor, and multi-technology converged infrastructures. Extensively programmable with multi-vendor, multi-service technology offers flexible and cost-effective growth.